FAQ

Below are some of the most common questions customers ask about our products, shipping, and services. If you don’t find your answer here, feel free to reach out to us anytime — we’re always happy to help.

1. Do you offer free shipping?

Yes. We provide 100% free shipping within the United States, without any minimum purchase requirement. All orders placed through Lover Pop Grillworks qualify automatically.

2. Do you ship internationally?

At this time, we do not offer international shipping. We currently serve customers only within the United States to ensure fast, reliable delivery and consistent service quality.

3. How long does shipping take?

Our handling time is 1–2 business days, and delivery typically takes 3–4 business days depending on your location. You will receive a tracking number as soon as your order is shipped.

4. Can I return or exchange an item if I'm not satisfied?

Yes. We offer:

• 7 days to request a return after receiving your item

• 10 days to request an exchange

• Refunds are processed within 5–10 business days after we receive and inspect your returned item

For full details, please refer to our Return & Refund Policy page.

5. What should I do if I received a damaged or incorrect item?

If you receive a defective, damaged, or incorrect product, please contact us immediately with photos of the issue. We will arrange a replacement or refund as quickly as possible.

6. How can I track my order?

Once your package ships, you will receive an email with a tracking number and a direct link to follow your shipment progress in real time.

7. Are your BBQ tools safe and durable?

Absolutely. Our grilling tools are carefully selected and tested to meet high standards for safety, durability, and performance. They are designed to withstand high temperatures, frequent use, and outdoor environments.

8. Who can I contact if I still have questions?

You can reach us via:
📧 Email: contact@vorani.store
📞 Phone: 443-787-6406
We’re always here to assist!