Return And Refund Policy

At Lover Pop Grillworks, your satisfaction is our priority. We want every customer to feel confident when purchasing our BBQ and grilling tools. If something is not right with your order, we are here to help. Please review our full policy below to understand eligibility, timelines, and the return/refund process.

📅 Return Window

We accept returns for 7 days after the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • All accessories, manuals, and components included in the original package must be returned.

  • A valid proof of purchase (order number or email confirmation) is required.

Products that show signs of heavy use, damage, or modification may not be eligible for return.

🔁 Exchange Policy

If you prefer an exchange instead of a refund, we offer exchanges within 10 days after receiving your product.

We can exchange your item for:

  • A replacement of the same item

  • A different item of equal value (if available)

  • A different item of higher value (price difference must be paid)

Exchanges will only be processed once the original item has been received and inspected.

💵 Refund Processing Time

Once we receive and inspect your returned item, your refund will be issued to the original payment method.

  • Refund Time: 5–10 business days

  • Processing time depends on your bank or payment provider.

Shipping fees (if any applied outside standard free shipping) are non-refundable.

❌ Items Not Eligible for Return

The following items may not be returned:

  • Products with visible signs of use

  • Items damaged due to improper care or misuse

  • Clearance or final-sale items (if labeled as such)

  • Items returned without original packaging or missing components

If your return request is declined, you will be notified via email.

📦 Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged

  • The product received was incorrect

  • There was an issue caused by our fulfillment team

In these cases, we will provide a free prepaid return label.

📮 How to Start a Return

To initiate a return or exchange, please contact our support team with the following details:

  • Full name

  • Order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

📧 Email: contact@vorani.store
📞 Phone: 443-787-6406

Our team will guide you through the next steps and provide any necessary shipping labels or instructions.

📌 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, notify us within 48 hours of delivery.
Please include clear photos of:

  • The product

  • The packaging

  • Any visible damage

This allows us to quickly send a replacement or process a refund.

✔ Our Promise

We aim to make the return process smooth and stress-free. Your trust is important to us, and we are committed to ensuring that every BBQ tool and accessory you receive meets your expectations.